There are two ways to reach a machine: install the HyperView Server so you can connect whenever you need to, or send a one-time remote support link so someone can let you in once. Both are billed the same way.
The two paths
An installed system. The HyperView Server stays on the machine. It appears on the Systems screen, checks in regularly, and anyone with access can connect at any time. Use this for machines you manage and will reach again.
Remote support. DesktopAgent is a small, temporary version of the HyperView Server. The person you're helping opens your link and runs it. Nothing is installed. You can view, and optionally control, their machine. When the session ends, DesktopAgent deletes itself.
Choosing between them
Installed system | Remote support | |
Installation | Permanent, needs admin rights on the machine | None. The person runs a program from your link |
Who starts it | You, any time | The person, by opening your link |
After the session | Stays installed | Deletes itself |
On the Systems screen | Yes, permanently | As a |
Best for | Servers, VMs, kiosks, lab machines | Helping one person with their own machine |
What's kept afterwards
DesktopAgent is gone once the session ends, but the record isn't. The session appears in your session history and in the activity log.
Billing
A remote support session is billed by connected time, like any other session. See How session time is counted.